Refund & Returns Policy

 

At CanAm Bullion, we guarantee your satisfaction. Every item we offer, including bars, coins, and other bullion, is eligible for a refund, return, or exchange. This privilege expires seven (7) days after the date the client receives the goods.

In the unlikely event that you obtain substandard items from us, please contact us directly to arrange a return and exchange. If a like-for-like exchange is not possible owing to stock allocation or availability, we reserve the right to exchange the item for a comparable item of equal value.

Unwanted or erroneously ordered items, including Gold, Silver, Platinum, and Palladium Bullion bars and coins, can be returned to us under our buy-back guarantee. Customers will receive the current market value minus our regular commission fees. CanAm Bullion has the right to charge the customer for any market loss incurred while returning bullion-related items. Any market gain on refunds should be CanAm Bullion’s property.

Due to the fluctuating value of precious metals, clients will receive the value of their returned items on the day we receive them. CanAm Bullion is not responsible for any fluctuations in metal prices between shipment and delivery.

When returning high-value items, consumers are urged to utilize a verified tracking service, such as UPS or FedEx.

You must maintain the item’s original packaging. Return shipping costs are your responsibility, and shipping and handling fees are non-refundable.

 CanAm Bullion maintains the right, in its sole discretion, to refuse any return that does not meet our specifications.